JPMorgan Chase Bank, N.A.

Borrow Money Existing Customer Manager - Chase UK

JPMorgan Chase Bank, N.A.

One of the most respected companies in the world, Chase offers experienced professionals like you an array of opportunities to take your career in a new direction and make a positive impact along the way. Here you’ll be encouraged to apply your skills, talents and experiences to a role with the potential to make a real difference, not just in your career, but for your customers, community and colleagues. We serve nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

For customer service, contact us via chase.com/customerservice. See full social media terms and conditions at chase.com/socialterms.

©2021 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
New York
https://www.chase.com/
Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it’s about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Product Owner / Manager – Existing customer management (Lending)

We seek an experience Product Owner/Manager to join our team, focused on developing our Unsecured lending business]:

Key responsibilities will include:

  • Lead development of the Existing Customer Management (ECM) strategy for unsecured lending product across revolving and instalment credit
  • Form part of the team with Product and Technology defining product requirements with the ability to provide product feature recommendations for existing customers based on analysis and customer insight
  • Work with marketing to develop and deliver existing customer campaigns to drive engagement and value
  • Working with analytics and credit risk to identify targetable customer segments and use data driven insight to drive targeted campaigns
  • Use qualitative and quantitative data to build robust business case and use MI and analytics to measure and manage performance
  • Work across the customer life cycle to assess product usage and customer suitability and identify opportunities to enhance product offering.
  • Identify, manage and mitigate risks associated with the product


Your capabilities:

  • Strong understanding of unsecured lending and proven track record of working on unsecured lending portfolios (specifically Credit Cards and/or instalment credit)
  • Experience of developing and implementing strategies to drive engagement and product usage from existing customers
  • Experience of developing or utilizing digital solutions for unsecured lending products
  • Good understanding of the revenue and cost drivers of lending and understanding of the leavers to drive engagement and revenue
  • Understanding of the Regulatory environment and demonstrable ability to manage compliant lending products
  • Experience of managing risk and specifically with Credit risk to optimise customer targeting
  • Proven track record of using data and insight to drive ECM strategy
  • Understanding that as a product owner you are the advocate of the user
  • Developing ability to clearly communicate product needs and intent
  • Demonstrates ability to handle multiple priorities / deadlines without compromising quality
  • Developing ability to incorporate user needs, business needs, and technical constraints/opportunities into the ECM process
  • Must be capable of independent decision-making as well as able to take direction

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

If you require alternative methods of application or screening, you must approach JPMorgan Chase Bank, N.A. directly to request this, as we're not responsible for the employer's application process.

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