Customer Service Operator

Menzies Distribution

England - GB
Sep 6th, 2022
£ 24,000 / Year

Customer Service Operator
Greater Manchester – Bury

Menzies Distribution are looking for an enthusiastic Customer Service Operator to join our Customer Service team in Manchester. You’ll be working Monday – Friday, 9-5 supporting our customer L’oreal. Providing general support to our Account Manager you’ll serve as the point of contact for customers across various day to day matters.

Customer Service Operator Duties:

  • Act as the secondary communication conduit between the company and its customers on operational key performance indicators and service level agreements.
  • Act as the secondary internal operational link, forming relationships with the operation management business units.
  • Manage operational performance including primary turning and final mile (radial), execution plans, sub-contractors, claims, stock holding, returns and customer service processes.
  • In conjunction with Finance ensure the account operates in line with budget expectations.
  • Monitor and control key contracts, ensuring Health, Safety, Environmental and Quality compliance is maintained, and the Company’s procedures and objectives are achieved
  • Oversee Service Level Agreement Compliance
  • Manage customers for the length of the relationship with the company.
  • Ensure the customer and account is maintained for as long as possible, supporting and driving sustainable and profitable growth for the company.
  • Work collaboratively with the Account Management team ensuring performance measures and reporting requirements are in line with customers expectations.
  • Develops partnerships with key customers by identifying and delivery valued added activities & services which help drive business growth.
  • Ensure timely and successful delivery of solutions according to the customers’ needs and business objectives

Customer Service Operator Requirements:

  • Attending internal and external meetings.
  • Ability to work with data in Excel form and familiar with MS Word and PowerPoint software packages
  • 12 months experience in a customer service / account supporting role

Customer Service Operator Additional Benefits:

  • 31 Days Annual Leave (Pro Rata)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Development opportunities and room for progression

A bit about us:

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.

If you require alternative methods of application or screening, you must approach Menzies Distribution directly to request this, as we're not responsible for the employer's application process.

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