Customer Success Expert


  • Team:Operations
  • Salary:Competitive Salary + Benefits
  • Location:London
  • Closing:This role has no specific closing date.
  • Role posted – 11:40am, 6th Sep 2022 BST

Perks and benefits

Flexible working hours

Work from home option


Retirement benefits

Life Insurance

Wellness programs

Additional parental leave

Extra holiday

Professional development


Paid volunteer days

Candidate happiness

8.79 (1690)

Job Description

We’re looking for a diligent Customer Experience Expert with a keen eye for detail to join our team

Getting a mortgage is complex, frustrating and slow. At Habito, we’re transforming mortgages: making them faster and simpler for customers.

Our Customer Experience Expert team is the first point of contact for our customers and an integral part of the operations team. You’ll help customers navigate our website, and get them in front of the right team member at the right time.

You’ll be part of a diverse team with years of mortgage experience amongst them. It’s a fast-paced and ever-changing environment – if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.8* Trustpilot rating with over 5,500 reviews.

More about what you’ll do:

  • Use online chat to talk to customers, give them information and guidance, help them navigate our website, and troubleshoot issues.

  • Understand our product and services inside out, and stay up to date with the latest changes to our platform.

  • Use live chat, email and Slack to communicate with our customers and the team on weekdays and weekends.

  • Be the voice of the customer. Spot the trends in customer feedback and help the team anticipate and solve issues proactively.

  • Escalate any issues to engineering, product, marketing and operations teams.

If you want to be part of a team of friendly, helpful and proactive Customer Experience Experts, we’d love to hear from you!

The Candidate

  • 6 -12 months experience in a customer success team or someone who is starting off in the industry and eager to learn*

  • Advantageous to have a working knowledge of the mortgage broking process.

***The stated experience level is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skill can be demonstrated

The benefits

  • Competitive salary

  • Flexible holiday

  • Enhanced maternity & paternity leave

  • Career development, coaching and training

  • Contributory pension scheme

  • Cycle to Work Scheme

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background or qualifications.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Habito is proud to be a certified B Corp.

If you require alternative methods of application or screening, you must approach Habito directly to request this, as we're not responsible for the employer's application process.

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