DB Pensions Solutions Technician Remote Working to 40k

Profile Search and Selection Ltd

United Kingdom
Sep 20th, 2022
£ 32,000 - 40,000 / Year

Juliette Lister and Lisa Tremlett have recently been assigned by a TPA who are recruiting for a Pensions Solutions Technician.

  • Primary purpose of the role: To create better outcomes by bringing technical experience and leading on critical client recovery, key projects, and business change initiatives to ensure they are completed in line with project timelines and solutions delivered into the operation that are fit for purpose.

Job Description:

Key Responsibilities

  • Work towards overall goals of the team in achieving excellent customer service in line with project and business requirements.
  • Work with colleagues and stakeholders in the delivery of member events, cyclical activities and projects, in line with agreed project plan, identifying time scales, deliverables, quality, through to sign off, driving the planning process through effective action planning.
  • Take ownership of personal and performance development undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
  • Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
  • Regularly review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.
  • Support and assist the management team where required in all aspects of service delivery.
  • Understand, build, maintain and enhance stakeholder and/or client relationships.

Key Tasks

  • Lead on client recovery and projects linking in with all key stakeholders within the department or business areas.
  • Process all events in line with AAF requirements.
  • Process all events in accordance with agreed working practices in order to meet deadlines and costing of non-standard projects.
  • Deliver key projects, cyclical activies and scheme events.
  • Provide input into development / training action planning and process improvement where required..
  • Support the team on complex casework, high value cases and complaints.
  • Control and enhance the quality of customer outputs in order to deliver an excellent customer experience through coaching, training action planning and process improvement where required.
  • Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
  • Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.

This is a Profile Search and Selection vacancy who are operating as an Employment Agency.In order to apply for this position candidates MUST haveTECHNICAL PENSIONS ADMINISTRATION EXPERIENCE. Please note as we receive a high volume of applications we are only able to respond to those candidates who are shortlisted.

If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search.

Profile Search and Selection are a specialist Pensions and Financial Services recruitment agency with opportunities nationwide – Please feel free to contact us direct should you wish to discuss any further vacancies

Job Type: Full-time

Salary: £32,000.00-£40,000.00 per year


  • Work from home


  • Monday to Friday

Ability to commute/relocate:

  • Remote: reliably commute or plan to relocate before starting work (required)


  • A-Level or equivalent (preferred)


  • DB Pensions: 4 years (required)

If you require alternative methods of application or screening, you must approach Profile Search and Selection Ltd directly to request this, as we're not responsible for the employer's application process.

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