Insurance Operations Specialist


Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marsh’s approximately 26,000 colleagues work together to serve clients in more than 130 countries. Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and human capital. With 55,000 employees worldwide and annual revenue exceeding $12 billion, Marsh & McLennan Companies is also the parent company of Guy Carpenter, a global leader in providing risk and reinsurance intermediary services; Mercer, a global leader in talent, health, retirement, and investment consulting; and Oliver Wyman, a global leader in management consulting. Follow Marsh on Twitter @MarshGlobal, or on LinkedIn, Facebook, and YouTube.
New York, NY

Insurance Operations Analyst – Marsh – Norwich

The company: Marsh

  • Marsh is the world’s leading insurance broker and risk adviser.
  • With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

The role: Insurance Operations Analyst

  • We are looking for an experienced OR entry level professional to support our Bowring Marsh (BM) business
  • The Insurance Operations Specialist will work with a small team of three colleagues in Norwich but a wider team of 60 in India
  • An opportunity to join an established processing team.
  • Full on the job training
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment

What can you expect?

  • You will work in a busy environment, producing reports and managing data
  • You will support the business by been a key Business Intelligence professional
  • You will be a busy administrator working independently within a team of professionals
  • You will work with various tasks such as process invoices, prepare docs, service policies, etc.

What you will be rewarded with?

  • We offer competitive salaries and comprehensive benefits.
  • We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.
  • You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners

We will rely on you to:

  • Drive operational support of management teams and processes for continuous improvement of efficiency and quality within the team
  • Manage and prioritise own workload to meet individual SLA, KPI and Quality targets.
  • Lead and/or participate in stakeholder engagement sessions and work in partnership with brokers on identified initiatives
  • Work closely with our offshore teams.
  • Ensure the quality delivery of services and full compliance with quality and operational standards.
  • Be open to change and contribute to the Continuous improvement journey.
  • Build and maintain strong working relationships with internal and external stakeholders and maintain an awareness of the customer’s business and insurance needs.

What you need to have:

  • Good Excel skills
  • Appetite for administration
  • Good organisational skills
  • Comfortable with volume/fast paced environment
  • Methodical and independent

What makes you stand out:

  • Previous Insurance/Broking experience
  • Relevant track record in MI, reporting and data management
  • Strong Excel skills to advance (VBA, Tableaux, Pivot Tables, etc.)
  • Strong relationship skills

About us

Marsh & McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people.

The Company’s 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.

For more information, visit, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

If you require alternative methods of application or screening, you must approach Marsh directly to request this, as we're not responsible for the employer's application process.

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