Manager Credit and Collections Analyis and Insight


At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.

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Over the last 6 years Pearson has invested in a significant transformation of our systems and operating models. We’ve implemented single core platforms (ERP, CRM etc.) across our largest markets (North America & the UK) and are progressing with our remaining markets. In addition, we have also moved to a Shared Services model across our Enabling Functions (Finance, HR, IT etc.)

As we move forward on our transformation journey our focus is on process harmonisation and optimisation to deliver significant improvements in the productivity, efficiency, and effectiveness. We will leverage leading-edge process design and technology solutions and use data-driven analysis and insight to target the most beneficial areas.

Role Overview & Purpose

The purpose of the role is to support the Senior Director of RTR Operations, and Director of Credit & Collections by designing, developing and providing analysis and deep insight into the historic performance of our trade receivables, and utilising this knowledge and customer behaviour patterns to predict future performance e.g., payments, delinquencies, bad debt. Through this insight the role holder will partner with operational management, financial control, global process owners and other support functions to determine changes and interventions that will improve outcomes.

Key Activities & Responsibilities

  • To define and develop descriptive and predictive measures and metrics that enable sales ledger performance (trade AR) to be holistically monitored and managed
  • To develop hypothesis and to perform the necessary tests to prove/disprove them
  • To support the preparation of business cases by performing the necessary data analysis
  • To prepare periodic (e.g., monthly/quarterly/annual) management reports
  • To present findings and recommendations to senior management/leadership teams
  • To monitor the performance of our sales ledger and identify opportunities for improvement
  • To analyse customer credit, and collections performance and develop segments and groups that enable targeted and risk-based approaches to be adopted e.g., payment propensity modelling
  • To provide input to, and participate in credit management committees/forums
  • To recommend changes to credit, and collections policies that balance commercial opportunity/reward with financial prudence and risk management

Qualifications and experience required:


  • Previous experience in performing credit and collections analysis for a large company (e.g., £1b+ revenues)
  • Comprehensive understanding of e2e order-to-cash processes, particularly those relating to credit management and collections
  • Competent in Sequel Query Language (SQL) to create queries to extract data / create reports
  • Highly competent in using MS Excel for data manipulation and analysis including advanced formulas, tables, power query/power pivot, advanced charting
  • Numerical-based background such as accountancy, maths, economics, statistics


  • Is knowledgeable in, and able to use Oracle SQL Developer
  • Has a solid understanding of key Oracle tables associated with Order Management and Accounts Receivable
  • Experience in using visualisation application such as Tableau, PowerBI and Qlik to create dynamic and interactive dashboards
  • Previous experience with analysis tools such as Minitab, SPSS, Alteryx, R-Studio, Oracle Business Intelligence Applications (OBIA)
  • Previous experience in insurance, banking, credit risk/management

Required Skills & Capabilities:

  • Strategic Thinking: working beyond the current role to look at the big picture and shape the future. Needs to demonstrate shareholder stewardship capabilities and how efforts to date have driven these impacts. Strong value management background and able to demonstrate examples of where value drivers have delivered tangible results.
  • Communication: strong verbal and written skills with experience of running workshops with a range of stakeholders.
  • Emotional Intelligence: self-awareness, self-regulation, motivation, empathy, social skills
  • Curiosity: shows corporate, sector, capability and input driver curiosity to use data science to shape opinion and influence action.
  • Problem Solver: able to think around a problem even if you haven’t encountered it before and come up with clear and logical solutions (e.g. Cause & Effect, 5 Why’s Affinity etc.)
  • Project Management & Delivery: Working with both Agile and Waterfall delivery approaches to provide sustained results leading team. Skilled in PPM or equivalent methods, able to create work breakdown structure, plans, governance, tracking and delivery outcomes.
  • Data and Insight: turns data into a strategic insights that become a key planning tool by enabling the delivery of accurate, real-time, comparable, and consistent business information that is agile, relevant, predictive and prescriptive in nature.
  • Flexibility and Agility: Adapts and works effectively with a variety of situations, individuals or groups. Can understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change and to change or easily accept changes in one’s own organisation or job requirements. Able to operate in global capacity across time zones, markets, languages and cultures to achieve results.
  • Team player: able to play an active part in a management team that creates and implements a shared vision for the future and works together collaboratively and effectively.
  • Relationship builder: Ability to develop effective relationships across the business at a senior level and lead and enable initiatives to improve performance
  • Organised: Highly organised and pays strong attention to detail and accuracy


Organization:Corporate Finance


Req ID:7709

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