International SOS

Operations & Logistics Specialist

International SOS

Sep 10th, 2022
£ 26,000 / Year
The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group is trusted by 11,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 11,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days. International SOS is a winner of 2021 Training Top 100 by the Training Magazine.

To protect your workforce, visit
566 Chiswick High Road
Chiswick Park Building 4

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Essential job duties and responsibilities

Are you looking to for a role where you can make an impact whilst also gaining genuine job satisfaction?

Make a difference, every day.

International SOS are recruiting for a Operations & Logistics Specialist to join the team in the Assistance Centre in London. This is an exciting opportunity to join a team of operations, medical and security experts who have been supporting thousands of clients every year with their health and wellbeing and have continued to do so throughout the pandemic and in times of crisis.

Operations & Logistics Specialist Responsibilities:

  • Support and assist members with healthcare and security queries
  • Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
  • Assess situations, co-ordinate care and communicate logistics across the world
  • Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.


In order to be successful as a Operations & Logistics Specialist you will need:

  • Excellent communication skills (verbal and written)
  • Critical thinking and organisational skills to handle a variety of situations
  • A passion to help people, and natural empathetic approach
  • An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
  • Confidence in using Microsoft Office
  • Experience as a Operations & Logistics Specialist in a contact centre or similar environment would be beneficial
  • Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred


  • Starting Salary is £26,000 per annum
  • Structured career development track, with opportunities for progression and advancement
  • Option for rosters working 3 days on, 4 days off every week, eligible for overtime allowances and salary increases based on performance
  • 18 days annual leave increasing with service, option to buy additional annual leave
  • A day’s leave for your birthday
  • Private health care, dental cover, pension scheme, life insurance, paid volunteering day
  • Subsidised staff cafeteria and free tea, coffee and fruit
  • Discount schemes (Cycle2work, season ticket loans, gym discounts)
  • Access to our Employee Assistance & Employee Support Programme
  • Access to Chiswick Business Park Enjoy Work events

Start date: 3rd of October 2022

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2022.

If you require alternative methods of application or screening, you must approach International SOS directly to request this, as we're not responsible for the employer's application process.

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