Patient Administration Officer


Designing better care

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, and the United States, designing innovative treatments and care for people with cancer and heart disease.
Our purpose is to design care experiences that get the best possible life outcomes. We believe care should be focused on the individual, not the condition. That care should be available when and where people need it most.

Now, more than ever, this mission has never been so important. We’re increasing access to high quality care in local communities by investing in people, technology, innovation and research.

Global care

GenesisCare has grown from a single cardiovascular clinic in 2005 to become a global leader in cancer care.

Across the globe, we have more than 440 centers offering the latest treatments and technologies that have been proven to help patients achieve the best possible outcomes. For radiation therapy, that includes 300 centers in the US as well as 14 centers in the U.K., 21 in Spain and 36 in Australia.

We also offer cardiology and sleep services at more than 80 locations across Australia, and urology and pulmonology care in the U.S. through our integrated medical offices.

Every year our team sees more than 400,000 people globally.

Our approach comes across in five key values that underpin everything we do .

Empathy for all

Through listening, understanding and acting with purpose, we make a difference to the experiences and outcomes of patients and each other.

Partnership inside and out

We work with some of the world’s leading care experts. So it makes sense to share, listen and learn as one – with teams inside and outside. This rich mix of ideas is how we keep improving our care.

Innovation every day

We all contribute insightful, innovative ideas, both big and small. So we trust in what we learn, to develop what we don’t yet know, to give you care that’s constantly evolving.

Bravery to have a go

We dare to make ideas happen, to make the impossible a reality. It means finding a way to “yes” when others can’t. Nothing means more to us than getting you the best life outcomes possible.

Integrity always

We do the right thing for our patients, our partners and each other. We make evidence-based decisions and take every action and face every challenge in the best interests of our patients and each other.

Our People Promise

You can your life’s best work, by always growing, having a profound human impact and making great things happen together.

People are at the heart of what we do —whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build “culture of care” that’s patient-focused and performance driven.

Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And focused on getting the best possible outcomes for our patients.

We are always improving, designing new and higher standards for patient satisfaction and clinical excellence. Across our network, we employ talented and passionate health care and business professionals.
Everything we do is designed in partnership all the way through the entire care process. That means working with everyone from our clinicians to our technicians, from our internal teams to patients. Because, by working together, we stand a better chance of getting more complete health outcomes.
Fort Myers, FL
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
We are looking for a Patient Administration Officer to join the team at our centre based in Windsor on a full-time, permanent basis.
As the Patient Administration Officer (PAO) you will undertake all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre.
Hours: Full-time, permanent.
What you’ll do:
  • Work closely with consultants and secretaries to provide support in the patient pathway.
  • Appropriately direct all incoming calls and participate in all reception duties
  • Collaborate with PAO colleagues ensure consistent cover for the centre’s reception.
  • Liaise with insurance companies to ensure all insurance cover is verified.
  • Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses.
  • Act as point of contact for all patients ensuring a professional and efficient service.

What you’ll have:
Experience and Skills:
  • Excellent verbal and written communication skills.
  • Previous experience managing a busy reception area
  • Experience in a customer focused environment
  • Strong relationship building skills
  • Experience within a diverse range of administrative roles
  • Experience with resolving complaints satisfactorily
  • Qualifications and Knowledge:
  • Experience of using Mosaic IT package an advantage
  • Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
  • Previously worked within the healthcare sector

What’s in it for you:
Do your life’s best work! This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers!
At GenesisCare we’re leading the way in technology and innovation, we’re changing the way patients experience cancer treatment and care. We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you!
  • Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
  • Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection
  • We’ll look after you and your family with free radiotherapy treatment.
  • Plan for your future with a competitive Company Contributory Pension Scheme
  • Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
  • Save on your parking costs with free car parking at most of our centres.
  • Treat yourself with access to a wide range of retail discounts.
  • Join a global employer and open opportunities to work in other countries.
Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care
Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.”
If you’d like to truly make a difference, join us at GenesisCare!
GenesisCare is an Equal Opportunity Employer.

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