Programme Support Officer

Recovery Connections

Sep 5th, 2022
£ 15,340 / Year

To work as part of the Abstinence & Recovery Team as a Programme Support. The role will provide support to the Quasi Residential and Recovery Support service.

Supporting the Quasi Residential service the post holder will cover the periods outside of programme delivery and weekends. Supporting the programme participants to build skills for living life in recovery and developing new interests the post will be a crucial role for ongoing success. Mutual aid meeting attendance will be supported by the programme support role.

Building recovery in the community as well as introducing the quasi residential opportunity to service users will also be a core role.

The post will be split into 2 key delivery areas – Quasi Residential out of hours & Programme delivery

This post requires flexible working to ensure consistent cover out of hours over a 7 day period.

Essential car driver post.

Key Duties:

· Assist in developing and running a range of group work activities to support individuals, using relevant and recognised theoretical models

· Promote mutual aid and all pathways of recovery. Support clients to attend mutual aid meetings

  • To assist in identifying and assessing clients in relation to their recovery support needs
  • Provide general information and advice to clients within the community who have problematic drug and alcohol use and would benefit from recovery support

· Participate in regular multi-disciplinary review meetings and complete notes / reports as appropriate

· To support clients in the Quasi Residential to complete programme requirements and adhere to treatment contract.

· To ensure all treatment contract breaches are reported to the Lead Therapist / on call manager

· Deliver the introduction to the Quasi Residential within MRT

· To escort and/or transport clients to mutual aid and other activities

  • To communicate professionally over the phone and in person with anybody contacting the service
  • To support service users to carry out household tasks including shopping, cooking, cleaning and budgeting.
  • To support service user’s to be positive tenants and neighbours
  • To support service users to make positive choices
  • To support service users to give back to the local community
  • Support service users to transition into their own tenancy
  • Liaise with private landlords and housing associations
  • Support service users leaving the Quasi Residential in an unplanned way to avoid homelessness via relevant support services.
  • Ensure Housing Benefit applications are made in a timely manner
  • Support service users to deal with financial issues including debt
  • Complete administrative tasks in an accurate and timely manner
  • To perform as a full team member supporting colleagues across the recovery service, and being open to reasonable requests from line management in order to ensure effective working relationships.
  • Understand, uphold and work with the values, ethos, aims and objectives of the organisation
  • Complete organisational induction, relevant training and any other continuous professional development as identified through a line management process
  • At all times adhere to relevant legislation, good practice in line with CQC standards
  • Represent the organisation, raise its profile and promote its cause;
  • Promote and uphold service users’ rights in line with a peer led approach
  • Maintain professional boundaries at all times;
  • Work to safeguarding legislation and policies for children and vulnerable adults at all times;
  • Prepare for and participate in supervision and appraisals;
  • Keep abreast of developments in services, legislation and practice relevant to the client group;
  • Seek to improve personal performance, contribution, knowledge and skills;
  • Attend and participate in project discussions and team meetings as required;
  • Work within and be familiar with policies and procedures;
  • Work flexibly so as to maintain the most appropriate level of service provision, respond to organisational change and development;
  • Undertake such other duties as reasonably requested by your manager.

Person Specification – Essential Criteria

  • Respect and belief in Equality and Diversity Practices
  • Good understanding of the 12 step recovery programme and SMART Recovery UK
  • Understanding of issues relating to substance use
  • Understanding of social exclusion effects
  • Acceptance of the importance of upholding quality standards, performance monitoring and collating appropriate statistical information
  • Willing to undertake training in health and safety, including assessing high-risk situations for clients
  • A caring attitude with an unprecedented belief that people can and do recover from addiction


Knowledge and experience of supporting recovery pathways

Experience of residential rehabilitation setting would be beneficial

Experience of facilitating individuals into mutual aid support

Experience of lone working


NVQ Level 2 or above in a health & social care related field

This post is subject to a DBS check at an enhanced level.

Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a period of consultation

For more information, and to apply online, please visit our website:

Job Type: Part-time

Salary: £15,340.00 per year


  • 8 hour shift
  • Night shift

If you require alternative methods of application or screening, you must approach Recovery Connections directly to request this, as we're not responsible for the employer's application process.

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