Pertemps Network Group

Revenues Officer WFH

Pertemps Network Group

Sep 22nd, 2022
£ 18.80 - 23.55 / Hour
A History of Pertemps Network Group

In 2012, Pertemps and Network group merged to create the UK’s largest independently owned recruitment agency. Together, the Pertemps Network Group produce innovative and strategic recruitment solutions which are tailored to meet the needs of both clients and candidates alike.

Pertemps Ltd:
Established in 1961, Pertemps has grown to become one of the largest providers of staffing solutions in the UK, supplying diverse roles across sectors and industries.

The Network Group:
Offering recruitment expertise since 1979, the Network Group is comprised of 40 subsidiary companies from specialist sectors, including IT, healthcare, education, finance, legal, manufacturing and engineering,

Firmly established as a market leader, Pertemps Network Group recognises that workforce talent is the foundation to any successful business. We aim to combine our understanding of global workforce trends with our insight into future demographics to produce innovative recruitment solutions.

Our Values

As an independent business, family values run deep at Pertemps. This shines through in our reputation for high staff retention and high levels of job satisfaction. We’ve even been named as one of the Best 100 Companies to Work For over a period of eleven consecutive years by The Sunday Times! Happy employees lead to happy candidates and clients – our number one priority.

Meriden Hall, Main Road, Meriden, CV7 7PT
Job Description
An exciting opportunity has arisen within the council tax/resident services department of a West London local authority.This will primarily be a work from home role.

Role purpose:

The aim of the council tax service is to deliver a customer focussed, efficient and professional service responsive to the needs of its residents.

The council tax service is responsible for the billing and recovery of council tax.
As a Billing and Admin officer you will be expected to deal with all aspects of council tax billing and collection from obtaining correct information regarding liability, dealing with routine enquiries to very complex ones, you will be expected to interrogate and update systems, to explain any changes made with clarity and confidence to residents by e-mail, by letter or over the phone.
The post holder will be expected to maintain an up-to-date knowledge of council tax legislation and progression through the grades will be dependent on the post holder demonstrating the required competencies at each grade.

Experience of Academy/Enterprise/Northgate is desireable for this position




Experience of assessing more complex council tax enquiries

Relevant experience of successfully working in a front-line service dealing with customers face to face and on the telephone.

Experience of working to deadlines and achieving targets at service, team and personal level.

Recent experience of using service specific ICT

Experience of interpreting council tax legislation

Experience of updating Council Tax records to ensure correct Council Tax support is paid at all times, this includes identifying eligibility to discounts and exemptions

Experience of setting up in year arrangements and or taking payments, and setting up direct debits to maximise collection

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