Claims Consortium Group

Senior Claims Handler - Validations

Claims Consortium Group

United Kingdom
Nov 22nd, 2022
£ 18,000 - 24,000 / Year
Claims Consortium Group provides property claims handling and claims workflow technologies to insurers, brokers and other property service organisations across the UK.
Blackdown House
Culmhead Business Park

Passionate about providing exceptional customer service and looking for a fresh new challenge? Look no further – Claims Consortium are recruiting! We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition. We are pleased to be currently looking for Senior Claims Handlers to join our busy team and help us in our mission to provide the best customer service out there.

This role primarily exists to manage a day-to-day workload of insurance claims from start to finish. Within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy. With the ability to deal with their full case load independently from both a technical and customer services perspective, and effectively manage claims that are being retained by the surveyor network.

Remote or Hybrid with our Culmhead office (TA3)
Salary:£18,000 – £24,000 DOE #TransparencyScheme

Working Hours: Monday – Friday 8am – 8pm (7.5-hour day, 1 hour lunch). Your working pattern will be agreed with your Line Manager in advance. The majority of your hours will be worked during core business hours although some Saturday working on a rota basis will occur. You may be asked to work an evening if there is a business need.

  • 20 days annual leave + bank holidays
  • Additional Beach day in the Summer + Birthday off
  • Private health cash plan
  • Opportunity for progression
  • Free onsite parking (depending on office location)

Key Accountabilities:

  • Be responsible for a caseload of claims that are being run by a network surveyor and ensure said surveyors are actively progressing their active and locked in WIP’s
  • Provide coaching to network surveyors, and act as their key point of contact to advise them on policy queries and complaints handling as required.
  • Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
  • Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders, this will include working with your leader to identify cases that need dedicated claims handling as opposed to automation and those that can be retained by the surveyor from the rare cases that may need your dedicated handling.
  • Proactively supervise your case load through the validation process, reducing failure demand and complaints by your ability to pursue suppliers and ensure they are keeping customers updated ahead of any issues arising
  • Settle any claims that have not been automated and have needed to be handed back to the call centre by a surveyor by using your knowledge of scoping, dispute management and effective negotiation skills with the customer

Qualifications and Experience:

  • Previous Insurance industry experience (Household)
  • Buildings Insurance for Claims Handlers, Technical Modules, or other qualification or on job based technical training that provides you with the ability to manage secondary files, resolve quantum disputes and settle claims.
  • Good understanding of Fraud and Recoveries processes


The Government launched its Transparency Pilot Scheme on International Women’s Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together.

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.

If you require alternative methods of application or screening, you must approach Claims Consortium Group directly to request this, as we're not responsible for the employer's application process.

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